Jamkrindo Wins Cybersecurity Award for Financial Services Sector

JakartaHits.id – PT Jaminan Kredit Indonesia (Persero), or Jamkrindo, has received the Cybersecurity award in the Financial Services category at The Indonesia Technology Excellence Awards 2026, organized by international media outlet Asian Business Review.

The award recognizes Jamkrindo’s cybersecurity transformation to strengthen system and data protection, improve operational resilience and maintain the reliability of its digital services.

Jamkrindo said the transformation is part of its efforts to strengthen information technology governance and ensure service continuity amid increasingly complex digital risks. Cybersecurity is positioned as a strategic component of risk management and business continuity, rather than solely as a technical information technology issue.

The company has gradually strengthened its cybersecurity capabilities through an integrated approach covering people, processes and technology.

Four-Stage Cybersecurity Transformation

Sigit Tjahjo Prabowo, Jamkrindo’s Director of Operations and Network, said the award recognizes the company’s efforts to develop a cybersecurity system that can adapt to evolving threats while supporting business operations.

“Strengthening information technology governance has become a momentum for Jamkrindo to build stronger digital resilience. We position cybersecurity as part of our business strategy through stronger technology, processes and human resources capabilities,” Sigit said.

Jamkrindo’s cybersecurity transformation has been carried out in four stages.

From 2021 to 2022, the company established its cybersecurity foundation. The evaluation stage followed in 2022-2023 to measure and strengthen existing capabilities.

From 2023 to 2024, Jamkrindo focused on automation to improve security effectiveness. The company is now pursuing continuous improvement from 2024 to 2029 to ensure its security systems can adapt to changing risks and technological developments.

The transformation is supported by three main pillars: a Cyber Strategy Framework based on the National Institute of Standards and Technology (NIST) framework; a Cybersecurity Intelligent Platform using a Zero Trust architecture; and AI Smarter Security, which uses artificial intelligence to support the detection and analysis of potential cyber threats.

The approach is complemented by organizational readiness, strengthened security processes and employee capability development. Jamkrindo also promotes information security awareness across the organization, emphasizing that cybersecurity is a shared responsibility.

Cybersecurity Performance Indicators

According to Jamkrindo, the transformation has contributed to improvements in several cybersecurity performance indicators.

The company reported a 90 percent year-on-year reduction in financial losses resulting from cyberattacks. Its Mean Time to Respond (MTTR) was reduced by 87.5 percent, bringing the response time to one hour.

The time required for data discovery and recovery also fell by 83.3 percent, from 12 hours to two hours.

From a governance perspective, Jamkrindo reported that its compliance rate increased to 95 percent, up 20 percent from the previous period. The company also recorded a 100 percent reduction in undetected incidents based on its measurement indicators.

Jamkrindo said the improvements demonstrate stronger capabilities in detecting threats, responding to incidents and recovering services during disruptions.

The strengthened cybersecurity capabilities are also intended to support operational resilience, particularly in protecting data, maintaining digital service availability and minimizing potential disruptions to business processes.

The reliability of its digital infrastructure is important for Jamkrindo as it provides credit guarantee services and supports broader financing access for micro, small and medium enterprises (MSMEs).

Focus on Continuous Improvement

Going forward, Jamkrindo plans to continue strengthening its capabilities in cyber threat prevention, detection, response and recovery.

The company will also continue exploring the use of AI to support more adaptive threat analysis while taking into account governance requirements and business needs.

Jamkrindo said the approach is aligned with its Transformasi Impact framework, which covers Integration, Market, People, Analytics, Customer and Technology.

The company said its digital resilience transformation reflects its commitment to strengthening governance, improving service reliability, maintaining stakeholder trust and supporting sustainable MSME growth.

The Indonesia Technology Excellence Awards 2026 is organized by Asian Business Review to recognize companies implementing technology innovations and solutions with an impact on businesses and customers. The awards cover various industry sectors and recognize the use of technology to improve services and organizational development. (*)